There is no call centre and no ticket queue. Messages go to Moiz, the person who designs the files, and are usually answered within one to two business days.
For an order or a file problem
The fastest route is Etsy Messages, because it links your message to your order automatically. Include:
- your order number, or the listing name;
- what you expected and what happened;
- a screenshot of the error, if there is one;
- the software and machine you are using (Cricut Design Space, Silhouette Studio, etc.).
Before you buy
If you are not sure a file will work with your machine, ask first. It is much easier to answer a question than to fix a purchase that was never going to work on your setup.
For anything that is not tied to an Etsy order: [email protected].
Business details
- Trading name: Eighty9 Crafts
- Operator: Moiz
- Business: digital design files and printables, sold and delivered online
- Registered address and company number: available on request for legal or tax purposes
- Telephone: not offered; written support only, so there is a record of every answer
What I cannot do
I cannot process a payment outside Etsy, change an Etsy order after checkout, or take a card number by message. If a payment has gone wrong, Etsy's help centre can see the transaction; I cannot.
Still unsure? Message the shop on Etsy and you will get a reply from the
person who makes the files. Contact the shop.